The context
Ahyeha brings ambulance transport and emergency medical coverage into one digital platform for people and organizations across Saudi Arabia. The experience includes online requests, real-time tracking and flexible online payment.
Its services cover patient transport and medical coverage for events. The product is designed to make access to care easier through a secure, user-focused digital experience.
My work at SAHAB covered the operational infrastructure behind that experience. Reliability meant keeping dispatch services available and making incidents understandable to the people responsible for restoring them.
My contribution
Designed and maintained highly available cloud and Kubernetes environments. The scope included load balancing, DNS, autoscaling, deployment automation and database high availability.
Built metrics, logging and alerting coverage across distributed services. Led incident command and root cause analysis so operational issues could be investigated across service boundaries.
Drove disaster recovery exercises, capacity planning and production-readiness reviews before major releases.
Engineering decisions
01. Prepare before release
Production-readiness reviews connected deployment work with the operating conditions the service would face.
02. Make alerts actionable
Sharper alert routing and practical runbooks helped the on-call team identify the affected service and choose a recovery path.
03. Close the incident loop
Post-incident actions connected root cause analysis with the next reliability improvement.
The outcome
Improved incident response through clearer alert routing, actionable runbooks and tracked follow-up work. The focus was a platform the team could operate and recover with confidence.
Tools & evidence
The public product site describes Ahyeha’s services. Engineering responsibilities here are drawn from my professional experience.